Shipping & Returns
Returns Policy
To obtain a Return Authorization please call our office. If you have a Return Authorization, please have product(s) packaged appropriately and ready to be picked up.
Please note that all returns are subject to a minimum 20% restocking fee and any applicable return freight.
Certain items may not be returnable or may have specific return instructions; please see below before you make your return. If you have questions about our Return Policy, please call our office.
Custom Items
Customized orders including special order and custom made-to-order drop shipments are nonreturnable.
Drop Ship Orders
Damaged or shorted drop shipments must be reported to Best Hotel Products within 3 business days. Custom made-to-order drop ships are nonreturnable. Refused or canceled orders are subject to a minimum 25% restocking fees and return freight charges.
Warranty Issues
Defective items still under manufacturer warranty need to be handled directly with the manufacturer. Please call our office if you need assistance regarding warranty.
Outside the Continental US
Items shipped outside the continental U.S. are nonreturnable.
Hazmat Returns
Hazardous material items, such as laundry chemicals, etc require special handling and are not returnable because of federal safety restrictions.
Damaged Items
If your products arrived damaged in transit, please note the damage next to your signature on Bill of Lading at the time of delivery. Take pictures of damaged boxes and product to facilitate claim processing. Depending on the type of shipment, some drivers will allow you to refuse damaged items and take them back with them and some will not. Freight line carriers are not responsible for reporting any type of delivery issue. If your package has concealed damage, please call our office within 3 business days of receipt so a freight claim can be filed.
Shortage on Delivery
Upon delivery, count and inspect all merchandise.
Compare all cartons to the detailed Packing List and Bill of Lading accompanying the shipment.
Sign and date the Bill of Lading noting any discrepancies.
You must notify us within 3 business days of any discrepancies on the total count (over and/or short), including specific items/counts that may be discrepant, including any damages. If these discrepancies are not reported a credit cannot be issued.
Shipping
Items are shipped from a variety of locations and shipping times will vary. For a detailed estimate of shipping time, please contact our office. Most items are delivered by freight (FTL/LTL) or UPS/FedEx/USPS. We are not responsible for delays in shipping, but will do our best to make sure you receive your products in a timely fashion.