About Best Hotel Products

Hotel Owners Do Not Renovate Every Day. We Do.

A hotel renovation involves hundreds—and sometimes thousands of interconnected decisions. Product selection, quality, brand requirements, budgets, lead times, freight, installation and delivery all have to come together. Many of the decisions that determine whether a project succeeds are made long before the first truck arrives.

Best Hotel Products helps hotel owners navigate those decisions with the experience, perspective and coordination needed to move a project forward with confidence.

Built on Better Questions. Grown Through Responsibility.

Best Hotel Products was founded on a simple belief: the right recommendation begins with understanding the customer.

Before starting the company, Founder and President Scott Rubin spent 21 years in a family business serving major corporate customers. When he later entered the hospitality industry, he saw hotel owners being offered products before anyone had taken the time to understand their property, their guests or what they were trying to accomplish.

He believed there was a better way to do business:

Ask questions first. Sell products second.

That principle became the foundation of Best Hotel Products in 2007 and continues to guide the company today.

Scott Rubin
Founder & President

Understanding the Property Comes First

Every hotel is different.

An economy property has different needs from a full-service hotel, independent property, casino or luxury resort. A replacement purchase requires a different approach from a brand conversion, Property Improvement Plan, new build or complete renovation.

Before recommending products, we work to understand the property’s market, guest expectations, brand requirements, average daily rate, budget, schedule and long-term operating needs.

There is no single solution that is right for every hotel. Our role is to help customers identify the combination of appearance, quality, performance, durability and value that makes sense for their particular property.

Honest Guidance Has Shaped Our Growth

Best Hotel Products began by helping hotel owners purchase quality used FF&E.

Even during those early years, we occasionally advised customers not to make a purchase when we believed the product was wrong for their hotel. The least expensive option was not always the best value, and making a sale was never more important than making the right recommendation.

Customers remembered that approach. They returned when additional needs arose, referred other owners and gradually asked us to provide more products and assume more responsibility.

As franchise requirements and customer needs changed, Best Hotel Products expanded into new furniture and a much broader range of hospitality FF&E. Individual purchases grew into guestroom packages. Guestroom packages grew into larger renovations. Eventually, customers began asking us to assist with complete projects.

We did not grow simply by selling more products. We grew because customers trusted us with more of their properties.

Where We Are Today

Today, Best Hotel Products supports hotel renovations, new construction, brand conversions, property refreshes and ongoing replacement needs throughout the United States and Canada.

Our projects may involve furniture, flooring, lighting, window treatments, mattresses, appliances, bathroom products, casegoods, seating and many other FF&E categories. A complete renovation can include products from dozens of manufacturers, each with its own approvals, production schedules, freight arrangements and delivery requirements.

Our responsibility is to help bring those moving parts together.

We work with owners, manufacturers, designers, contractors, installers and freight providers to keep projects organized, address issues as they arise and reduce surprises throughout the process.

That experience allows us to simplify complex decisions, explain the differences between available options and help customers make informed decisions with greater confidence.

The Philosophy Remains the Same

Best Hotel Products has changed considerably since 2007, but the philosophy behind the company has not.

We listen before recommending. We provide realistic expectations. We consider the total cost and risk of a decision, not simply the initial price. We remain involved after the order is placed, and we take responsibility for helping move the project toward completion.

Strong business relationships are built through consistent communication, accountability and follow-through.

Best Hotel Products has grown one customer and one project at a time. That remains the foundation of how we do business today.